01388 60 66 44 or 0800 44 88 891

FAQ’s

Select a question below to find the answer

What information do I need in order to get a quotation?

You will need to give us both the collection and delivery postcodes together with a brief description of what needs collecting. In the case of larger deliveries i.e. over 300kg it is important to give us the approximate total weight so we can ensure that the vehicle we provide can safely handle the consignment without being overloaded.

Do you carry ebay items?

No, we do not carry ebay items. PROcourier Limited is a dedicated vehicle same day courier service and, in the majority of cases, it would not be cost-effective to do so.

How can I book a job?

Booking a job with PROcourier could not be easier. You can either ring us directly or, if we have already supplied you with a quotation by email, simply reply by email saying that you wish to go ahead giving us a contact telephone number in order for us to take your payment. We will then arrange our courier and inform you of their ETA (estimated time of arrival) at the pick-up point. For jobs booked in advance we take payment either on the day before or on the morning of an afternoon collection.

Do I need to set up an account?

There’s no need to set up an account. Just call or email to give us the collection and delivery details and then we can take payment over the phone using a credit or debit card.

What methods of payment do you accept?

You can pay using most major credit or debit cards including Mastercard. Visa, Electron, American Express and Maestro.

Will my credit/debit card details be secure?

In accordance with PCI regulations, we do not store any debit/credit card details either electronically or manually. PROcourier Limited is fully certified with the Payment Card Industry Security Standard (PCI DSS).

Can I get a VAT receipt?

Yes, we will send you a fully receipted VAT invoice by email, or by post if you would prefer.

Can I book a job in advance?

Yes, if it is more convenient you can book a courier in advance and we will arrange for our courier to be at the pick-up point at your specified date and time.

How quickly will the job be collected after making the booking?

With our network of over 2,000 couriers, we can collect almost anywhere in mainland UK within 60 minutes of booking. Your goods will then be delivered directly to their destination by your dedicated courier.

What packaging is required?

Packages must be properly wrapped/sealed to avoid damage to their contents in transit. The customer is responsible for ensuring the packaging is adequate for the purpose and that the labelling is correct and clearly displays the recipient’s name.

Do you delivery 'blind' tenders?

Yes, we are fully experienced in handling blind tenders. Please inform us of this requirement at the time of booking so that we can make our courier aware and ‘Proof of Delivery’ paperwork can be filled in appropriately.

Are my goods insured during transit?

Yes, all our consignments are covered by our Goods in Transit insurance. Please let us know if you require additional insurance for specific high value goods i.e. works of art.

PROcourier

Professional Business Courier Services Throughout the UK

PROcourier offer same day delivery courier services professional business courier services, encompassing same day, urgent or time critical courier services for businesses, professionals, educational establishments, government and local authorities and individuals. Below are some examples of the areas that we have experience in:

Whether you need a same day delivery courier from Ashington to Dudley, a same day courier from Guildford to Newark or a secure same day delivery from Stockton on Tees to Warrington, PROcourier can provide the right vehicle to meet your specific requirements.

To receive an immediate quotation for same day delivery courier services, call Freephone 0800 44 88 891 or call 01388 60 66 44.

PROcourier has a first class reputation for offering an unrivalled client service and customer satisfaction.

Alternatively you can email us at enquiries@procourier.co.uk. Payment is simple, and there is no need to open an account – all major debit and credit cards accepted. A full VAT invoice will be issued together with proof of delivery. We will email the invoice and proof of delivery to you as a .pdf document if you prefer it that way

As a supplier of repair systems to the oil and gas pipeline industry we use PROcourier to deliver our repair kits to refineries and power stations throughout the UK. We have found their service first class and would thoroughly recommend.
Ms C D, County Durham

Fantastic service. Painting collected from Sotheby’s, delivered in excellent condition and spot on time, such a relief! Really appreciate all of your help. Thanks again.
Samantha, P.A., London

Unbelievably efficient delivery, so rare these days to have such great service. Thanks again guys.
Mr P S, Contract Manager, Yorks.

Always at the end of a phone when we need them, 24/7!
E.C.F. Limited, North Tyneside

A professional responsive company, would definitely recommend.
Mr B F, Director, Carlisle

Fantastic service, thanks again.
Andy P, Portsmouth

As an arbitrator involved in major litigation cases in the building industry, we value the relationship we have with PROcourier to deliver our legal documents nationally, reliably, on time.
Miss P S, London SW1

Another brilliant job, can’t thank you enough for getting us out of a sticky situation!
James, Logistics Manager, West Lothian

Fantastic service! Have circulated your details around the office. Thanks again.
W, W & F, Worcester

We use PROcourier on a regular basis for Tender documents and whether it’s overnight to London for a 9am delivery or Scotland to Scotland same day, they have performed a commendable service with excellent communication.
B McK, Glasgow

Pulled out all the stops for me, over and above. Brilliant!
John P, Plymouth

First class service, will be in touch about our future deliveries. Thanks so much.
T S Limited Perthshire

Thanks so much for your excellent service. We have also passed your details on to our client we were so impressed.
D & B, Herts

Our audio-visual equipment needs special care in transit and PROcourier have met all of our criteria. We book them early for all of our conferences just to be on the safe side. Book and forget, then it all arrives on time and in perfect condition. Couldn’t be better for us!
Mr T K, Birmingham